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Network Analyst
IT Application Development
Arlington Heights, Illinois, 60004
Contract
Ref.: 134649
Job Summary:
Our client is seeking a Network Analyst to join their team! This position is located in Arlington Heights, Illinois.
Duties:
Our client is seeking a Network Analyst to join their team! This position is located in Arlington Heights, Illinois.
Duties:
- Responsible for supporting all Voice and Network infrastructure
- Handles all incident, problem and change management of voice and network related issues
- Maintains operation and ensures production availability of the Network and Voice infrastructure
- Monitors and manages all voice and network infrastructure to ensure availability and performance metrics are met
- Manages third party relationships relating to Network Operations to ensure service levels agreements are met
- Consults with other technology teams to ensure operational success
- Ensures the availability, performance, and operational integrity of Network Operations domain
- Tracks and escalates open issues to ensure operational success
- Performs root cause analysis to quickly recover from any network service interruption, and to prevent recurring problems
- Coordinates activities with internal and external technology teams to support operational needs of the business
- Reviews all network related change management tickets to ensure their promotion into the production environment is operationally ready
- Encourages and enforces compliance to IT Service Management process and procedures pertaining to Network Operations
- General knowledge of LAN/WAN, routing, switching, load balancers, firewall required
- Understands the expectations and requirements of both internal and external customers, acts as their advocate, and communicates transparently to build their trust and respect
- Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer
- Demonstrates personal accountability for their decisions, their actions, and the actions of their team and domain and answers to customers or leadership when outcome does not meet expectation
- Demonstrates a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc.
- Willing do what it takes on a constant basis to support the operation required
- Medical, Dental, & Vision Insurance Plans
- 401K offered
