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Senior Desktop Support Engineer
IT Application Development
San Jose, California, 95131
Contract To Hire
Ref.: 137328
Job Summary:
Our client is seeking a Senior Desktop Support Engineer! This position is located in San Jose, California.
Duties:
Our client is seeking a Senior Desktop Support Engineer! This position is located in San Jose, California.
Duties:
- Provide hands-on desktop and deskside support for both hardware and software-related issues
- Troubleshoot and resolve technical issues including system startup problems, OS issues, drivers, and peripheral device support
- Offer email troubleshooting for users, with a focus on Exchange/Outlook issues
- Support new hires and terminations, including inventory management and cleanup processes
- Collaborate with the team to handle system patches and technical troubleshooting
- Handle a variety of support requests, with ticket volumes varying depending on project needs
- Experience with ServiceNow
- Experience with SharePoint & Teams
- Experience with Atlassian Confluence for engineering documentation
- Experience supporting VIP and Executive Users
- Medical, Dental, & Vision Insurance Plans
- 401K offered